Last updated: September 12, 2026

This Shipping Policy applies to orders placed through HallowShadow, operated by lookszone s.r.o.

We aim to process and ship your order as quickly and reliably as possible. Please read the following information carefully before placing your order.

1. Order Processing

All orders generally require 2–3 business days for processing, preparation, and quality control before being handed over to the appropriate shipping or fulfillment partner and dispatched.

Business days are Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation by email.

Processing time is not included in the estimated transit times listed below.

2. Estimated Shipping Times

Once processing has been completed, the following estimated transit times generally apply:

• Germany and the rest of Europe: 3–7 business days

• United States and Canada: 3–7 business days

• Australia and New Zealand: 5–10 business days

• Central and South America: 5–15 business days

• Asia: 7–15 business days

• Africa: 15–30 business days

These estimated times begin once the order has been shipped and are in addition to the 2–3 business day processing period.

Unless expressly agreed otherwise, these are estimated delivery times and not guaranteed delivery dates.

Actual delivery times may be affected by factors including:

• destination;

• carrier availability;

• availability and processing times of the relevant fulfillment partner;

• customs and import clearance;

• seasonal increases in shipping volume;

• local public holidays;

• weather conditions;

• logistical disruptions;

• and other circumstances reasonably outside our control.

Any mandatory legal rights relating to delivery remain unaffected.

3. Shipping Costs

The shipping costs applicable to your order will be displayed during checkout before you complete your purchase.

Shipping costs may depend on factors including:

• delivery country;

• shipping method;

• order value;

• product type;

• weight or size of the shipment;

• and any available shipping promotions.

If free shipping is offered during checkout, no additional shipping charge will apply to the relevant shipping option.

4. Cancellation Before Shipment

Orders are processed as quickly as possible after they are placed.

You may request cancellation within 24 hours of placing your order by contacting:

info@hallowshadow.com

We will make reasonable efforts to process cancellation requests submitted within this period.

After 24 hours, or once an order has already been processed, transferred to a fulfillment partner, or shipped, we can no longer guarantee cancellation before dispatch.

If your order can no longer be cancelled, you may be able to return it after delivery in accordance with our Return and Refund Policy.

This operational 24-hour cancellation policy does not limit your statutory withdrawal or consumer rights.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you will generally receive a shipping confirmation email.

Where available for the relevant shipping method, this message will include a tracking number or a link to track your shipment.

After dispatch, it may take 1–3 business days for new tracking information to appear in the carrier's tracking system.

For certain shipping methods, tracking information may be limited or temporarily unavailable.

If your tracking information has not appeared or been updated for more than 5 business days after shipment, please contact us at:

info@hallowshadow.com

Please include your order number and the email address used when placing the order whenever possible.

6. Delivery Address

Your order will be shipped to the delivery address provided during checkout.

Before completing your order, please carefully check that your delivery address is complete and correct.

This includes in particular:

• recipient's name;

• street and house number;

• postal or ZIP code;

• city;

• country;

• and any required apartment, building, or additional address information.

If you notice an error after placing your order, contact us as soon as possible at:

info@hallowshadow.com

We will attempt to correct the address if the order has not yet been shipped or transferred to the relevant fulfillment partner. Once this stage has been reached, an address change cannot be guaranteed.

7. Failed Delivery and Incorrect Address

If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, additional charges may apply for reshipping where permitted by law.

The same may apply if:

• delivery is refused without a valid reason;

• a shipment is not collected despite an available collection option;

• or delivery repeatedly fails due to circumstances attributable to the recipient.

If the issue is caused by us, a fulfillment partner appointed by us, or the shipping carrier, we will arrange the necessary correction without additional shipping costs to you.

Mandatory consumer rights remain unaffected.

8. Lost or Missing Shipments

If your order has been in transit for an unusually long time or the tracking information suggests that the shipment may have been lost, please contact us at:

info@hallowshadow.com

Please provide:

• your order number;

• the email address used for the order;

• your delivery address;

• and any available tracking information.

We will investigate the matter and, where necessary, work with the relevant fulfillment partner and/or shipping carrier.

For consumer orders, we generally bear the risk of loss or damage during transportation arranged by us until you, or a third party designated by you other than the carrier, physically receive the goods.

If a shipment is confirmed as lost during transit, we will provide an appropriate solution in accordance with applicable law, such as a replacement or refund.

9. Shipping Insurance

If optional shipping insurance or a specifically designated insured shipping method is offered during checkout, the terms displayed for that option will apply in addition to this Shipping Policy.

Optional shipping insurance does not limit your mandatory statutory rights as a consumer.

In particular, statutory rights relating to loss or damage during transportation arranged by us are not conditional upon purchasing additional shipping insurance.

10. Customs, Import Duties and Local Charges

For international deliveries, customs duties, import taxes, handling charges, or other fees imposed by authorities or third parties may apply depending on the destination country.

Unless such charges are expressly shown during checkout as already included, they may be payable by the recipient in accordance with the laws and regulations of the destination country.

HallowShadow does not have full control over the amount or collection of such external charges.

Customs and import procedures may also result in additional delivery delays.

Where required by law, applicable taxes and charges will be shown during the checkout process.

11. Delays

Occasional delivery delays may occur due to factors including:

• fulfillment partners;

• shipping carriers;

• customs clearance;

• exceptionally high shipping volumes;

• weather events;

• natural events;

• strikes;

• government measures;

• technical or logistical disruptions;

• or comparable circumstances.

We will make reasonable efforts to address such situations and assist you in the event of significant delays.

Mandatory legal rights relating to delayed or failed delivery remain unaffected.

12. Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible at:

info@hallowshadow.com

The following information may help us process your request:

• your order number;

• a description of the issue;

• photos of the product;

• and, where relevant, photos of the shipping packaging.

We will investigate the matter and, where necessary, coordinate the next steps with the relevant fulfillment partner or shipping carrier.

Your statutory warranty and consumer rights remain fully unaffected.

13. Transfer of Risk

For consumer orders, the risk of loss or damage to the goods generally passes to the customer only when the customer, or a third party designated by the customer other than the carrier, has received the goods.

If the consumer independently appoints a carrier that was not offered by us as a shipping option, the risk may pass upon delivery of the goods to that carrier in accordance with applicable law.

14. Retention of Title

The delivered goods remain our property until payment has been made in full, to the extent permitted by applicable law.

15. Returns and Refunds

This Shipping Policy governs the processing and shipment of orders.

Returns, withdrawal rights, refunds, and related conditions are governed by our separately published Return and Refund Policy.

16. Contact

If you have any questions regarding shipping, tracking, or the status of your order, please contact us:

HallowShadow
a brand of lookszone s.r.o.
Company ID (IČO): 24547450
Nové sady 988/2
602 00 Brno
Czech Republic

Email: info@hallowshadow.com